CCNP Security

Shipyaari is an end to end Supply Chain Solution provider in the highly competitive Logistics vertical. They have been providing service to not just e-com players but also to new e-tailers during the lockdowns and pandemic. Shipyaari supplies to over 25,000 pincodes, 6000+ active sellers base and handles 5000+ 9000+ shipments per day.

One part of the success of Shipyaari’s last-mile delivery solutions rides on enhanced technology and employee training – with over 2000+ human calls and thousands of SMS’s daily. CloudConnect provided telephony and trackability solutions that reduced wastage of time by sales teams and partners.

Says Vishal Totla, Co-founder Shipyari “As the pandemic put extra pressure on the system, we reached out to CloudConnect to provide us telephony solutions where we could get real time status and enhanced productivity from our employees and partners. CloudConnect has played a crucial role in our service offering. Very supportive and understanding staff helped us deal with customized requests which they delivered on time. At least that was one thing we did not need to worry about.”

Shipyaari has witnessed 566% YoY growth in active users in 2020 and a surge in volume of parcels by 226% YoY, which helped them double their revenue in 2020 as compared to 2019, along with a healthy 60% growth in operating profits.

ART Housing Finance provides long-term housing loans to customers belonging to the low & middle income groups in peripherals of urban India and semi-urban India. Part of Pradhan Mantri Awas Yojana (Urban).

ART Housing Finance offers a suite of innovative and flexible Home Loan products with a clear focus on thin file clients and under-served sections of the society. 5500+ customers, 45+ branches, 6 states.

Use of contemporary technology and digitisation to improve on customer delivery and experience is the core of ART Housing Finance execution. CloudConnect provided real time reporting and tracking solutions for front end employees.

Says _Dominic Vijay Kumar, CIO,ART Housing Finance “While dealing with customers in under served sections of the society, we needed to communicate in a safe and secure manner with our employees as sensitive information was being shared.

CloudConnect not only gave us a solution for this, but also helped us track the Customer Success Team and overall, enhance our customer experience. This has resulted in referrals form existing users – resulting in an increase of loan disbursement. We are happy with CloudConnect as their systems work in remote areas too.”