ART Housing Finance provides long-term housing loans to customers belonging to the low & middle income groups in peripherals of urban India and semi-urban India. Part of Pradhan Mantri Awas Yojana (Urban).
ART Housing Finance offers a suite of innovative and flexible Home Loan products with a clear focus on thin file clients and under-served sections of the society. 5500+ customers, 45+ branches, 6 states.
Use of contemporary technology and digitisation to improve on customer delivery and experience is the core of ART Housing Finance execution. CloudConnect provided real time reporting and tracking solutions for front end employees.
Says _Dominic Vijay Kumar, CIO,ART Housing Finance “While dealing with customers in under served sections of the society, we needed to communicate in a safe and secure manner with our employees as sensitive information was being shared.
CloudConnect not only gave us a solution for this, but also helped us track the Customer Success Team and overall, enhance our customer experience. This has resulted in referrals form existing users – resulting in an increase of loan disbursement. We are happy with CloudConnect as their systems work in remote areas too.”
